Due to COVID-19 situation, certain countries and regions will affect for delay of delivery time. Kindly contact us for further info. Thank you
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Q1. How to order

Step 1 : Create Account & Log In
Step 2 : Add product(s) to shopping cart
Step 3 : View Cart and Check Out
Step 4 : Select Shipping Method - Shipping / Pick Up
Step 5 : Fill in Shipping Address / Pick Up Details & Billing Address
Step 6 : Select payment method and placing order
             Debit / Credit Card Payment via PayPal (International Buyer)
Step 7 : Do the payment by key in your card detail
Step 8 : You are DONE and ready to receive your parcel at home!

Q2. How to do Payment

Debit / Credit Card Payment via Paypal (International Buyer)
a. If you have Paypal account, login with your Paypal email and Password and do the payment.

b. If you don't have Paypal account, no worry, just click [Pay with a Bank Account or Credit Card] and Paypal will required you to key in your card details.  
Step 1: Key in your first name and last name.
Step 2: Key in your credit card/debit card information
Step 3: Add your billing address if is different from initiated address
Step 4: Click 'Add'
Step 5: Select your 'preferred shipping address'
Step 6: Click 'Pay Now'
Then you are success for your payment via Paypal!

Q3. How to Contact Us

We have plenty ways for you to reach us!
a. Email: [email protected]
b. Whatsapp: https://wa.me/60166775517 
c. Fill up our contact us form
d. Just using our messenger to contact us!

Q4. Is my Order successful?

All successful order transactions will be receiving an order confirmation email after purchase. If you did not receive any, kindly check your order summary in or proceed to your email .
Alternatively, please do not hesitate to contact 13 Enterprise if you have any question: Whatsapp: https://wa.me/60166775517 or Email us at [email protected] 

Q5. How long will my order(s) hold before payment?

Please ensure to make your payment within 3 days once you have made your order. All UNPAID Order(s) will be cancelled automatically after 3 days.

Q6. What is the shipping method do 13 Enterprise support?

All of the items are shipped from Malaysia. We provide FREE shipping or the purchase above MYR250 within West Malaysia. We use Poslaju Malaysia or DHL to ship the product within Malaysia.

Q7. Is 13 Enterprise provide international shipping to any countries?

We provide international shipping, however certain shipping charges will be charged. By fill in your Countries and we will let you know the cost and whether we do ship to your countries. Want to save more in your shipping? Buy more and save more in your shipping cost. 

Currently, we provide delivery service to the following countries: 

South KoreaHong KongPhilippines
ThailandMacauArab Emirates
JapanNew ZealandUnited States
United KingdomCanadaRussia

For others countries, kindly contact us for further information. All the duties and tax fee is included in the shipping charges.

Q8. How to track my parcel?

Please allow up to up to 6 hours for the parcel to be trackable after we send you the tracking number.
Kindly visit our useful link for tracking your parcel at 17track.net or QXpress 


Q9Why tracking system show 'Record Not Found'?

If you get "Record Not Found" while tracking your parcel, that could mean the post office has not scanned the slip yet or probably they are in the midst of upgrading their online tracking system.

Q10. How can I entitled to become VIP customer / Merchant?

You are required to purchase minimum amount and email us your document to join as our VIP customer or Merchant. We are here to assist you to join as our VIP customer or become our Merchant! Kindly contact us for further info.

Please do not hesitate to contact Our customer service team if you have any question! We are here to assist you, click here to contact us.