Thanks for shopping at 13enterprise
If you are not entirely satisfied with your purchase, we're here to help.
You have 10 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it and the product is not as per order . Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. Contact us to get full returning address, roughly area is Klang, Selangor, Malaysia.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Customer only can get product once customer receive the defective/wrong items.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) and update you via email. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.